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Shipping & Returns


We are shipping globally.  If your country is not active, please send us an e-mail and we will open it for you.

Shipping costs vary per area.  All costs is subject to change as it is dependent on the exchange rate.

See below table for charges.

Shipping AreaRate
Parys, Vredefort, Sasolburg, Walkerville, Deneysville, Vereeninging, Meyerton, Vanderbijlpark, Vaalpark R 55.00
East London, Port Elizabeth, Plettenberg Bay, Knysna, George, Mossel Bay, Sedgefield, Cape Town, Polokwane, Nelspruit, Rustenburg, Pretoria, Witbank, Johannesburg, Wetonaria, Klerksdorp, Randfontein, Bloemfontein, Harrismith, Pietermaritzburg, Richardsbay, Durban, Port Shepstone, Kimberley R 140.00
Rest of South Africa R 200.00
United Kingdom £27.62
Germany 35,52 €
Ireland 29,81 €
Italy 36,79 €
Netherlands 35,52 €
Bulgaria 80,63 лв.
Czech Republic 1 050,76 Kč
 Namibia R 196.00

Every order that is placed on the system will carry individual courier charges.  You may not combine orders once they have been placed.



Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
* Gift cards
* Downloadable products
* Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@cocoshealthandbeauty and send your item to: Plot 29, President Avenue, Theoville, Vanderbijlpark, GP, 1911, South Africa.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

To return your product, you should mail your product to: Plot 29, President Avenue, Theoville, Vanderbijlpark, GP, 1911, South Africa.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over R1000.00 / $75.00, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.